While participating in a panel at Mondays's
VRM conference, I made a comment about the need for all businesses to recognise that the iPod generation were accustomed to having an entirely personalised music experience and that this technologically-driven expectation would spread into every area of their life.
I was bemused by some of the audience's accusations about my use of a generational generalisation and their insistence that they were more technologically-aware than their kids. No doubt they are. For me, it was not the make up of the generation, but the behaviour that was the issue. The reaction, however, was based on traditional segmentation thinking which defines all "generations" as age-ranges.
The iPod generation is the first "generation/group" who've experienced iPods. They are purchase-defined, they are behaviourally-defined, but they are not age-defined. Indeed, I've always doubted that any segments really were.
It may be correct to infer that the younger members of that generation will have a greater sense of entitlement to personalisation because they have known nothing else. It is not correct to assume that the older ones think very much differently, both because technology is agnostic and not ageist and because that sort of thinking is predicated upon a chronological definition of generations.
If you insist on simplifying this complex world by putting individuals into boxes, then do so based on how they behave and how they think. Not on what it says on their birth certificate.
Image via
kristabel.
